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Would it make more sense to only offer help via Teams and DMs?
What I mostly find is that about 70% of help requests are from people having trouble signing up or signing in. They can’t use the forum anyway until the problem is solved.
Most of the rest DM me, so they don’t use the forum for help anyway. It seems having a help topic in the forums is just a waste of space.
I’ll have to add something in the right column to point help requests to Teams.
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<p style=”text-align: left;”>Makes sense.</p>
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An unregistered person can’t send DMs so that wouldn’t work for problems signing up.
Equally I suspect a person having trouble signing up here wouldn’t bother joining Teams, so that option would only work for somebody that already uses Teams.
Maybe a better idea would be a simple HTML enquiry form that allows a brief message and asks for an email address so you can answer. That tends to be safer then publishing an actual email address, which search engines add to spam lists.
Enquiry forms also tend to attract spambots, but I’ve found it easy to prevent that. Simply add an extra question (with css display:none so real people can’t see it). Spambots work by posting spam into every text field but they’re too thick to check whether the field was displayed — so the posting script can discard any submission that contains the extra answer.
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If you have a Windows account or a Microsoft account, you already have a Teams account. I’m not suggesting DMs for login or signup problems. That’s what I use Teams for.
I’m trying to avoid adding any more plugins to the site. Ideally I want to reduce them.
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